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Every DJI Refurbished aircraft is thoroughly tested by DJI Experts and includes DJI standard warranty.
There are no better experts in DJI products Than Those at DJI. Every refurbished product has undergone a professional refurbishing process that brings it up to the same high standards as brand new products, and all refurbished products come with new parts, new packaging and DJI's standard Manufacturer Warranty. If you are not happy with a refurbished product and have not yet activated it, you can return it within seven days of receipt for a full refund or a replacement refurbished product.
The products sent back by customers within seven days after he/she confirms receipt will be strictly examined, refurbished and repackaged, and sold as DJI refurbished products.
DJI promises you that every refurbished product is tested thoroughly, and that the quality and the appearance of refurbished products is the same as with new products.
The after-sale service policy for DJI refurbished products is identical to that of new products. However, refurbished products can only be exchanged for refurbished products, not new products.
The refurbished products are available on the DJI Online Store and other online platforms such as eBay. The refurbished products can also be purchased from DJI’s authorized dealers.
The serial number of refurbished products will end with an "R".
Refurbished models include everything that is found in a new package. NO CAMERA WITH INSPIRE 2
All returns require order identification number and serial number of the product. Shipping charge is not refundable for any reason unless product is defective. You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box.You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
Shipping Policy
We can ship to virtually any address in the USA only. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Free shipping is order is valued more than 35 USD.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
All returns require order identification number and serial number of the product. Shipping charge is not refundable for any reason unless product is defective.You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All returns must be done through onlines at our website and cannot be returned at our office locations.
Refund Policy
All returns require order identification number and serial number of the product. Shipping charge is not refundable for any reason unless product is defective.You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All returns must be done through onlines at our website and cannot be returned at our office locations.
